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FAQ

Is there an enrollment fee for The Kai Club membership?

There is no enrolment fee for The Kai Club membership. You can avail free membership on purchase of any product from kaicell
When will my The Kai Club membership expire?

The membership to The Kai Club is lifetime.
Can I become a member online?

Yes. You can become a member of The Kai Club online by registering yourself on website.
Where is my Membership Id?

Your mobile phone number will be your unique identification number for the membership.
Can I redeem my points for family and friends?

Yes .You can redeem the points for your family and friends but you have to be present at store or share your unique pass code/ voucher code sent on your mobile number while redeeming your points.
Does the The Kai Club have membership tiers?

Yes, there are 4 membership tiers- Silver, Gold, Platinum and Premium.
How do I earn points?

You can earn points on your every purchase Visit us at http://kaicell.com/
My points have not been credited into my account?

If the points have not been credited into your account then please contact the customer care at Kaicell.
Can I redeem my points for cash?

Points cannot be redeemed for cash.
How can I check my balance points?

Just type SMS KAICELL POINTS from your registered mobile number and send it to 561616161 or log on to http://kaicell.mloyalcrm.com/microsite
What happens if I forget my membership details?

Member can contact our store or login to
http://kaicell.mloyalcrm.com/microsite and use forgot password to retrieve membership login details.
How will I find out about the special offers, promotions and other news that may be relevant to me as a member of The Kai Club?

The kai Club will stay in touch with you via email on your registered email id and sms on the mobile number that you have registered with us at the time of enrollment.
How soon will Loyalty Points that I earn reflect in my The Kai Club account?

Your points get credited to your account instantly after your billing is settled.
Can I access my The Kai Club account online?

Yes, Log on to http://kaicell.mloyalcrm.com/microsite with your registered user id and password.
How do I update any changes to my details (e.g. - a change of name, address)?

Log on to http://kaicell.mloyalcrm.com/microsite or you can contact at any of our participating stores to update desired information.

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